Privacy policy

PRIVACY POLICY FOR THE PROTECTION OF PERSONAL INFORMATION

Introduction
At Innovox, protecting privacy and safeguarding personal information are a priority. This policy explains in a clear and simple way what personal information we collect, how we use it, to whom we disclose it, and what your rights are under the Act respecting the protection of personal information in the private sector (Law 25).

1. Types of Personal Information Collected

We may collect the following information depending on your use of our website or services:

• Identification information: first name, last name, mailing address, email address, telephone number, company name.
• Technical information: IP address, device type, browser, pages viewed, visit duration.
• Behavioral information: browsing preferences, interactions with our forms or campaigns.
• Other information voluntarily provided through our forms or communications.

2. How Personal Information Is Collected

Information may be collected:

• Through online forms (e.g. contact or subscription forms)
• Through the use of cookies
• Through interactions on social media
• Through direct exchanges (email, telephone, event, etc.)

3. Use of Information

We use your personal information to:

• Respond to your requests and provide our services
• Manage the client relationship and communications
• Personalize your experience on our website
• Analyze website traffic and improve our offerings
• Send you newsletters or promotions (with your consent)
• Comply with our legal obligations

4. Cookies

Our website uses cookies to improve navigation and measure performance. You may change your preferences at any time in your browser settings.

5. Disclosure to Third Parties

We do not sell your personal information. However, we may share it with service providers (hosting provider, analytics tools, newsletter tools, etc.) who agree to maintain confidentiality. If these providers are located outside Quebec, we ensure that they offer an adequate level of protection.

6. Third-Party Providers

We use third-party providers to help us operate our business and our website.

7. Disclosure Required by Law

We may disclose your personal information if required by law or if such disclosure is necessary to:

• Comply with the law or with legal proceedings
• Protect our rights or property
• Protect the security of our website and our users

8. Business Transactions

We may transfer your data as part of a business transaction such as a merger or acquisition. We will not disclose your data without consent unless permitted by law, and we will take the necessary measures to protect the confidentiality of your data.

9. Security Measures

We implement physical, electronic, and administrative measures to protect your data:

• Secure hosting and regular backups
• SSL encryption (HTTPS)
• Limited access for authorized employees
• Firewalls and regular updates

In the event of a confidentiality incident presenting a serious risk, we will notify the persons concerned and the CAI.

10. Retention Period

Personal information is kept only for the time necessary to achieve the intended purposes. It is then securely destroyed or anonymized.

11. Your Rights

You have the right to:

• Access your personal information
• Request its correction or deletion
• Withdraw your consent
• File a complaint with the Commission d’accès à l’information du Québec (CAI)

To exercise these rights, please contact our person in charge of the protection of personal information (see below).

12. External Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

13. Company Contact Information and Person in Charge of the Protection of Personal Information

Company name: Innovox

Address: 9750 Waverly, Montréal, Quebec H3L 2V6

General email: info@innovox.com

Telephone: 514-384-4269 ext. 230

14. Changes to the Policy

This policy may be amended at any time.

Commission d’accès à l’information du Québec
Suite 900, 2045 Stanley Street, Montréal, Quebec H3A 2V4
Telephone: 1 888 528-7741
Email: cai.communications@cai.gouv.qc.ca
Website: www.cai.gouv.qc.ca